escurobet Platform Privacy Notice

This page describes what we collect when you use escurobet and how we keep that data protected. We collect personal information only for account verification, payment processing, and regulatory compliance. Your data is stored securely and accessed only by authorised staff for legitimate business purposes.

We at escurobet recognise that privacy is fundamental to your trust in our platform. We maintain transparent policies about what data we hold, who can access it, and how long we retain it. This notice details our practices across account creation, betting activity, payment methods, and customer support. We also explain your rights under applicable data protection law and how to contact us about your personal information.

escurobet's data handling is governed by applicable privacy and data protection regulations in the jurisdictions where we operate. Our infrastructure includes secure servers, encrypted storage, and role-based access controls. We do not sell your personal data to third parties.

What We Collect and How We Use It

Personal Information Collected During Account Registration

We collect the following personal information when you create an escurobet account: your full name, date of birth, email address, phone number, residential address, and government-issued identity document number (KTP, passport, or driver licence). We also collect your chosen username and password (encrypted). This information is mandatory for account creation and Know Your Customer (KYC) verification.

We use this information to verify your identity, prevent fraud, comply with anti-money-laundering (AML) regulations, and maintain audit trails for regulatory enquiries. We retain this information for the lifetime of your account, plus five years after account closure, to meet financial record-keeping obligations.

Payment and Banking Data on escurobet

When you deposit or withdraw funds, we collect your payment method details: bank account number and bank name (for bank transfers), or e-wallet identifier (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store your credit card details; all card transactions are processed through encrypted third-party payment gateways.

We retain payment method information for account reconciliation and dispute resolution. We use this data only to execute your deposit and withdrawal requests. We do not share your banking details with third parties except to your bank or e-wallet provider (who execute the transaction on your behalf). We retain transaction records for five years to meet regulatory requirements.

Betting Activity and Account Logs

We collect and retain all betting activity on escurobet: every bet placed, result, payout, and account balance change. We also log your login times, IP addresses, device types, and browser information. This data is used to detect fraud, investigate disputes, comply with regulatory audits, and improve our platform security.

Your betting history is visible only to you (via your account dashboard) and to our staff when investigating disputes or responding to regulatory requests. We retain complete betting records for five years after account closure. Historical betting data is anonymised and aggregated after two years for statistical analysis.

Customer Support Communications

When you contact escurobet's support team via in-app chat, email, or phone, we retain your communication and any documents you provide. We use this data to resolve your issue, investigate disputes, and improve our support process. Support logs are retained for two years. If your enquiry involves a payment dispute or complaint, we retain records for five years.

Cookies and Tracking on escurobet

We use cookies and similar tracking technologies to keep you logged in, remember your account preferences, and detect fraud. We use two types of cookies: session cookies (deleted when you close your browser) and persistent cookies (retained for up to one year). We do not use cookies to track your activity outside escurobet.

You can disable cookies in your browser settings, but this may limit your ability to use escurobet's full functionality (e.g., you may need to log in repeatedly). We also use third-party analytics services to understand how players use our platform; these services may place their own cookies on your device.

Your Rights and Our Commitments

Access, Correction, and Deletion of Your Data

You have the right to request access to your personal data held by escurobet. We will provide a copy of your KYC information, payment records, and betting history within five business days of your request. You can request this via in-app support or email.

You can also request correction of inaccurate data (e.g., if your address on file is outdated). Correction requests are processed within five business days. You can request deletion of your personal data, subject to legal holds: we retain KYC and transaction data for five years to comply with financial regulations, so deletion is limited to non-mandatory fields. After account closure, you can request deletion of non-essential data; we retain only what is legally required.

Data Sharing and Third Parties

We do not sell your personal data. We share your data only with authorised third parties for specific purposes: payment processors (to execute deposits and withdrawals), your bank or e-wallet provider (to settle transactions), regulatory authorities (if legally required), and our audit and compliance consultants (to verify regulatory compliance).

Our servers may be located outside your jurisdiction. If escurobet's data centres are in a different country, your data may be transferred there. We ensure all international data transfers comply with applicable data protection law. If you object to international transfer, contact us and we will discuss alternatives.

Data Retention and Account Closure on escurobet

We retain your KYC information and transaction records for five years after account closure. This retention is mandatory under financial regulations. After five years, we delete or anonymise your personal data, retaining only aggregate statistics for platform improvement.

If you close your account while having an open dispute or pending withdrawal, we retain your data until the matter is resolved. If you request account closure, all your funds must be withdrawn; we do not retain outstanding balances.

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  Encrypted storage and access controlsSecurity

  Your personal data is encrypted at rest. Only authorised staff can access it, and access is logged for audit purposes.

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  KYC data retained five years post-closureCompliance

  We retain your verification documents and transaction records for five years after account closure to meet regulatory requirements.

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  You can request data access or deletionYour rights

  You can request access to your personal data within five business days. Deletion requests are processed subject to legal retention obligations.

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  No third-party data salesPrivacy commitment

  We do not sell your personal data. We share it only with payment processors, banks, and regulators for operational and legal purposes.

Contact Us About Your Privacy

If you have questions about your personal data on escurobet, or if you wish to exercise your privacy rights (access, correction, deletion), contact our support team via in-app chat or email. You can also contact our legal team for data protection inquiries; details are provided in our terms and conditions. We respond to privacy enquiries within five business days.

If you believe escurobet's data handling violates applicable privacy law, you can lodge a complaint with your local data protection authority. We cooperate fully with regulatory investigations and respond to legal requests for data within the timeframe specified by law.

Our privacy practices are designed to balance your right to privacy with our legal obligations as a regulated financial operator. We hold your KYC documents, transaction records, and betting history securely and access them only for legitimate operational and regulatory purposes. We do not profile you for marketing, nor do we sell your data to advertisers or data brokers.

escurobet's payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) have their own privacy policies. When you deposit or withdraw, their systems may collect additional data; review their policies for details. We are not responsible for third-party data handling, but we work with established providers that maintain high security standards.

If your account is accessed from Jakarta, Surabaya, Bandung, Medan, or Semarang, you retain all privacy rights under applicable local law. Contact us if you have concerns about your data. We undertake to address privacy complaints promptly and cooperate with relevant authorities to ensure compliance.